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Privacy

Privacy Policy

Last updated: April 24, 2026

AZ Cleaning Bees ("AZ Cleaning Bees," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website (azcleaningbees.com), our online quote and booking forms, and our SMS, email, and phone communications.

By using our website or services, you agree to the practices described in this policy.

1. Information we collect

We collect information you provide directly to us when you request a quote, book a service, contact us, or sign up for communications. This may include:

  • Name, email address, phone number, and mailing address or service address
  • Zip code, home size, and details about the cleaning service you need
  • Payment information (processed securely by our third-party payment processor — we do not store full card numbers)
  • Notes, preferences, and any messages you send us

We also collect limited information automatically when you visit our website, such as IP address, browser type, device type, pages viewed, and referral source. This is collected through cookies and similar technologies.

2. How we use your information

  • To respond to quote requests and provide the services you book
  • To send appointment confirmations, reminders, schedule changes, and service-related messages by SMS, email, or phone
  • To process payments and issue receipts
  • To improve our services, website, and customer experience
  • To send occasional promotional offers (only if you opt in — you can opt out at any time)
  • To comply with legal obligations and enforce our Terms of Service

3. SMS messaging terms (A2P 10DLC)

By providing your mobile phone number and opting in, you consent to receive SMS text messages from AZ Cleaning Bees related to your quote, appointment, account, and service updates. Message frequency varies based on your activity. Message and data rates may apply.

  • To opt out at any time, reply STOP to any message. You will receive one final confirmation message.
  • For help, reply HELP or contact us at (928) 564-6728.
  • We do not share, sell, or rent your mobile number, SMS opt-in data, or message content with third parties or affiliates for marketing purposes.
  • Carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of purchase. Your information is collected and used solely as described in this policy.

4. How we share your information

We do not sell your personal information. We share information only in the following limited circumstances:

  • Service providers who help us operate our business — such as scheduling, communications (SMS/email), payment processing, and analytics. These providers are bound by confidentiality and may use your information only as needed to perform services for us.
  • Our cleaning team — your name, address, and service notes are shared with the assigned cleaner so they can serve you.
  • Legal compliance — when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others.
  • Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.

5. Cookies and tracking

We use cookies and similar technologies to operate the website, remember your preferences, analyze traffic, and (with your consent where required) measure marketing performance. You can control cookies through your browser settings. Disabling cookies may limit some site functionality.

6. Data retention

We keep your personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize it.

7. Data security

We use industry-standard technical and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights and choices

  • Access, correction, deletion: You may request access to, correction of, or deletion of your personal information by emailing us at support@azcleaningbees.com.
  • Marketing opt-out: You can unsubscribe from marketing emails using the link at the bottom of any email, or reply STOP to marketing texts.
  • SMS opt-out: Reply STOP to any SMS message at any time.
  • California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of "sale" or "sharing" for cross-context behavioral advertising. We do not sell personal information.

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Continued use of our services after changes are posted constitutes acceptance.

12. Contact us

Questions, requests, or concerns about this Privacy Policy or your personal information? Reach out anytime:

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